Refund Policy

Last updated: September 2, 2026

14-Day Right of Withdrawal (EU / EEA / UK Customers) — Statutory, Cannot Be Waived

If you are a consumer based in the EU, EEA, or UK, you have the right to withdraw from your order within 14 calendar days of receiving it, without giving any reason, under Directive 2011/83/EU (and equivalent UK consumer law). This right applies regardless of any other provision on this page.

To exercise this right, email us at support@magnetdex.com within 14 days of delivery, including your order number. You do not need to send the item back to us — because of the low value of the product relative to return shipping costs, we process your refund without requiring the physical item to be returned. We may ask you to confirm details or provide a photo to help us process your request efficiently, but this is not a condition of your statutory refund.

Refunds are issued to your original payment method within 14 days of us confirming your withdrawal request, in accordance with Directive 2011/83/EU.

Customers Outside the EU/EEA/UK — All Sales Final, With Limited Exceptions

All sales to customers outside the EU, EEA, and UK are final. We do not offer refunds or exchanges for change of mind, unwanted designs, or dissatisfaction with the random blind-box selection. The only exceptions are:

  • Damaged, defective, or missing items: contact us at support@magnetdex.com within 7 days of delivery with your order number and clear photo evidence. Approved claims are resolved with a replacement or refund, at our discretion.
  • Non-delivery: if tracking shows an order was never delivered despite a correct shipping address, contact us within 30 days of the estimated delivery window.

What Never Qualifies

Because each pack's contents are randomly selected as part of the product's core "blind-box" concept — disclosed clearly on the product page before purchase — receiving a duplicate or a design you didn't want is never a defect and is never eligible for a refund, replacement, or exchange on that basis, for any customer, in any market.

Anti-Fraud and Abuse

We reserve the right to request reasonable evidence before approving any refund or replacement claim, to deny claims that we reasonably believe to be false, exaggerated, or part of a pattern of abuse, and to refuse future orders from customers who abuse this policy. This section does not affect the statutory 14-day withdrawal right of EU/EEA/UK consumers described above.

How to Request a Refund

Email support@magnetdex.com with your order number and the reason for your request. We aim to respond within 2 business days.